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By placing an order on our website
you agree to our standard Shipping and Refund Policy:
The final shipping costs may be different for heavier-than-average
items,
drop
shipments or multiple items on the same order. Any additional charges
will be communicated prior to shipping.
Orders shipped by our suppliers, usually for items we don't have in stock.
International orders (including to
Canada) may incur import taxes and duty fees upon product arrival.
Unclaimed international packages must be returned to us and the buyer is
responsible for the shipping and/or any other charges.
More
Information
The shipping rate
charged by ASSISTECH is only intended to cover the freight. Additional
charges may apply that the addressee may be required to pay directly to the
carrier, including import taxes and duty fees.
The cut-off time for same-day shipping is 12:00 noon
(Arizona time). In some cases this time can be extended. If any item is on
back order, you will be notified.
For purposes of expedited shipping, please be advised that
UPS does NOT deliver on holidays or weekends (i.e. Saturday and Sunday). A
Next Day order placed on Saturday will not be delivered until Tuesday.
PLEASE NOTICE: If a shipment is refused, buyer will be
charged the shipping fee plus any fees associated with the returned package
in addition to a 15% restocking fee. In case of package re-routing or of an
incomplete/incorrect shipping address, there is a charge for UPS address
correction.
RETURN/REFUND
POLICY:
SHIPPING CHARGES ARE NON-REFUNDABLE.
A RETURN AUTHORIZATION NUMBER IS NEEDED FOR ITEMS DROP-SHIPPED BY OUR SUPPLIERS.
PLEASE
CONTACT US FOR THE RETURN INSTRUCTIONS.
PLEASE NOTICE: ONCE A RETURN AUTHORIZATION NUMBER IS
ISSUED, ITEM(S) MUST BE RETURNED IMMEDIATELY.
ALL RETURNS FOR CREDIT MUST BE DONE WITHIN 30 DAYS FROM
THE DATE OF RECEIPT. THERE WILL BE NO EXCEPTION TO OUR
30-DAY POLICY. The sender is responsible for the shipping
charges. In case of defective or wrong merchandise, a replacement will be
sent upon receipt of the defective item. International customers must pay
for shipping both ways if a replacement is needed.
If for any reason, you wish to return a product, returns can
only be accepted if the item is (1) in "like new" condition and without any
signs of change or modification from its original state, (2) returned with all
of its contents and packaging placed into an outer carton to preserve the
condition of the original box, (3) all instructions, warranties, and any
accessories that come with the item are enclosed, and (4) a copy of the return
form (if available) must be included. We reserve the right to
refuse the item(s) or charge a penalty if any of the above is missing.
Please notice that certain items have a
restocking fee.
There is a 20% restocking fee on the return of Gentex smoke detectors
and 15% on mobility aids
such as walkers and scooters. Electronic magnification systems and
other more expensive items for the visually impaired also have a restocking
fee.
Because of health department regulations, we cannot accept
returns of items that have been used on the body, such as thermometers, eye-care
products, etc. Opened computer software and hearing aid batteries are non
returnable. Once installed, wired smoke detectors from Gentex cannot be
returned.
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